Shipping policy

Shipping Information

At BEYOND MARINA, we strive to provide a smooth and reliable shipping experience for every customer. Please review the information below to understand our order processing time, delivery estimates, address accuracy, package damage handling, and tracking details.

Shipping Time

All orders are typically processed within 3 business days after the order is placed.

Once your order has been processed and shipped, delivery generally takes 3–14 business days, depending on your location, carrier availability, weather conditions, peak seasons, holidays, and other factors outside of our control.

Please note that delivery times are estimates and may vary.

We currently do not offer expedited shipping.

Free Shipping

We offer free shipping on eligible products to eligible destinations, including the USA, Canada, Germany, the UK, and Japan.

Shipping availability may vary depending on the product type, delivery address, and warehouse location. If a product cannot be shipped to your location, we will contact you as soon as possible.

Address Accuracy & Missing Packages

Please make sure your shipping address is complete and accurate before submitting your order.

If an address error is found after the order has been placed, BEYOND MARINA may not be able to correct it before shipment.

If an order is lost, delayed, or incorrectly delivered due to an incorrect or incomplete address provided by the customer, BEYOND MARINA cannot be held responsible for the lost package.

If a package cannot be delivered due to an incorrect or incomplete address and is sent back to our warehouse by the carrier, the customer may be responsible for any additional charges before the order can be shipped again.

Package Damage

Please inspect your package carefully upon delivery.

If you notice visible damage to the package or product, please take clear photos or videos immediately and contact our customer support team as soon as possible with your order number.

We will review the issue and assist you based on the situation.

Order Tracking

After your order is placed, you will receive an order confirmation email.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

If your order includes multiple items, they may be shipped separately, and you may receive more than one shipment notification.

Please allow up to 48 hours for the tracking information to update after shipment.

You can track your package using the tracking number provided in your shipping confirmation email.

Tracking website: https://www.17track.net/en

If you have any questions about your shipment, please contact our customer support team for assistance.