Faqs
At BEYOND MARINA, we aim to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy to familiarize yourself with important details regarding delivery times, address accuracy, package damage, and tracking information.
SHIPPING TIME
Orders placed before 5 pm EDT will be processed on the same business day. Orders placed after 5 pm EDT will be processed on the next business day. Please note that all orders placed on BEYOND MARINA are typically processed within 2 business days. Delivery times range from 1 to 7 business days.
FREE SHIPPING AND TAX
We are pleased to offer free shipping and tax on all our products within the USA, Canada, Germany, UK, and Japan. If you require expedited shipping, kindly reach out to us for further assistance.
ADDRESS ACCURACY & MISSING PACKAGES
To ensure a smooth delivery process, please double-check the accuracy of your shipping address when placing an order. In the event of an address error discovered after placing an order, BEYOND MARINA cannot guarantee that the address can be corrected. We kindly request that you provide accurate information to avoid any issues.
If an order is lost or incorrectly delivered due to an error in the customer's shipping information, BEYOND MARINA cannot be held responsible for the lost goods. If a package is returned due to an incorrect shipping address, the customer will be responsible for any additional charges before we can reship the order to the correct address.
PACKAGE DAMAGE
We recommend inspecting the package for any visible signs of damage upon delivery. If you notice any damage to the contents, we advise you to refuse the package by writing "refused due to damage" and return it to the courier. This will help us initiate the necessary actions to resolve the issue promptly.
ORDER TRACKING
When you place an order with us, you will receive an email notification confirming your order placement. Subsequently, we will send you another email notification with a tracking number once your order has been shipped.
If your order includes multiple items, you may receive one or more shipment notifications. Please allow at least 48 hours for the tracking information to become available. You can track your package(s) using the tracking number(s) provided on our website: https://www.17track.net/en .
We value your satisfaction and want to ensure a smooth shipping experience for you. If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team.
SHIPPING
We currently offer shipping to the following regions:
- North America: United States (Lower 48 states & Alaska), Canada
- Europe: Most EU countries, including the United Kingdom
- Asia: Japan, China
All orders placed on our official website are processed within 2 business days.
Please note that processing times may vary during peak seasons or holidays.
The estimated delivery times for our products are within 1 to 7 business days after the order has been processed. However, please keep in mind that delivery times may vary depending on your location and any potential customs or import regulations.
Yes, we provide tracking information for all of our shipments. Once your order has been shipped, you will receive the tracking number to track your package. Please allow some time for the tracking information to be updated.
We understand that circumstances may change, and you may need to update your shipping address. If you need to make changes, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.
In the unlikely event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement product or a refund, depending on the situation. Please review our warranty and return policy for more details.
We do offer expedited shipping for certain areas. Please contact our customer support team for more information.
At BEYOND MARINA, we strive to ensure that your equipment arrives in perfect condition. However, if you have any problems with your purchase, we have implemented the following warranty and return policy to provide you with a satisfactory solution.
ISUP WARRANTY
All BEYOND MARINA inflatable stand-up paddleboards are covered by a 2-year warranty from the date of purchase.
KAYAK WARRANTY
All BEYOND MARINA inflatable kayaks are covered by a 1-year limited warranty from the date of purchase.
AIR DOCK WARRANTY
All BEYOND MARINA inflatable floating docks are covered by a 2-year limited warranty from the date of purchase.
INFLATABLE GYMNASTICS MAT WARRANTY
All BEYOND MARINA inflatable gymnastics mats are backed by a 45-day money back guarantee and a 1-year product warranty.
INFLATABLE HOT SPA WARRANTY
All BEYOND MARINA inflatable hot spas are covered by a 1-year limited warranty from the date of purchase.
ACCESSORIES WARRANTY
In addition, all BEYOND MARINA accessories are warranted for 2 years from the date of purchase.
GENERAL TERMS AND CONDITIONS
- BEYOND MARINA's warranty only covers items purchased directly from BEYOND MARINA and BEYOND MARINA is not responsible for any costs, losses or damages incurred as a result of a warranty claim.
- Warranty remains with the original purchaser and cannot be transferred in the event of a gift or sale of BEYOND MARINA items.
- 3 Days Free Return: If your item is found to be missing parts, damaged, or defective within 3 days of delivery, we will promptly replace the item or its parts at no additional cost to you. To initiate a claim for damage in transit, please reach out to our customer support team. We will promptly assess the situation and expedite the evaluation of your claim. Typically, this process takes up to 7 days to complete. If your claim is approved, we will provide you with the necessary instructions for the next steps.In the event of a return, please be sure to return the original item before we can ship the replacement. To facilitate the return process, BEYOND MARINA will cover the return shipping costs by providing shipping labels or refunding the shipping costs with a valid shipping receipt. Once we receive and verify your return, we will initiate the replacement process as quickly as possible.
- Please note that ALL RETURNS OR EXCHANGES ARE SUBJECT TO A NON-REFUNDABLE SHIPPING FEE after 3 days of receipt. We recommend using a traceable shipping service or purchasing shipping insurance for higher priced items. While we cannot guarantee the receipt of returned items due to third-party involvement in the shipping process, we will make every effort to ensure a smooth return process.
- 30-Day Satisfaction Guarantee: At BEYOND MARINA, we want you to be completely satisfied with your purchase. That is why we offer a 30-day satisfaction guarantee. If for any reason you are not fully satisfied within 30 days of delivery, you may request an exchange or return the product for a full refund. Please note that after 30 days from the date of delivery, we can no longer accept refunds or exchanges due to a change of mind. service or purchasing shipping insurance for higher priced items. While we cannot guarantee the receipt of returned items due to third-party involvement in the shipping process, we will make every effort to ensure a smooth return process.
- Although our warranty is very comprehensive, we do have some exclusions:
General wear and tear.
- Damage caused by misuse or neglect of the item.
- Damage caused by use exceeding the maximum user weight.
- Damage caused by inadequate packaging during transportation of the item.
- Damage caused by the use of solvents and glues.
- Damage caused by anything other than defects in materials or workmanship by the manufacturer.
- Any claims for consequential or incidental damages.
- Boards purchased from non-authorized BEYOND MARINA dealers.
- Damage or defects caused by impact with any material or object (rocks, docks, other boards, etc.).
- Damage or defects caused by improper use.
- Damage or defects caused by buckling, also known as denting.
- Damage or defects caused by improper storage at temperatures above 90℉ and below 32℉.
- Damage or delamination caused by overheating due to exposure to direct sunlight while not in use.
- Damage or defects caused by wave impact and/or impact with ocean/lake bottom.
- Damage or defects caused by storing the board in closed, damp conditions (e.g. wet board bag).
- Damage to fin or fin box caused by impact.
- Products used in rental, commercial or instructional environments.
- Should any modification, change or alteration be made to the product that is not specifically authorized in writing by BEYOND MARINA, all coverage under the warranty will be void.
- Any repaired or replaced products will be covered for the remainder of the warranty period, starting from the original date of receipt.
- All warranty returns must be sent to us within 30 days of receiving the returns authorization.
No, we will promptly replace the item or parts thereof at no additional cost to you.
This means that if you are not completely satisfied with your purchase within 30 days of delivery, you can request an exchange or return the product for a full refund.
RETURN PROCEDURE
To request a return or exchange, please contact our customer support team. Once we receive your request, we will process it within 3 days and contact you with further instructions.
To ensure a smooth return process, please ensure that all returns are accompanied by the original packaging. Please keep the box for 30 days in case you decide to make a return, as any lost items may delay the refund process.
Once we receive the return package, it may take up to 5 days for us to inspect and process the items. In the event that the product is damaged or missing parts due to reasons unrelated to BEYOND MARINA, we reserve the right to issue a partial refund at our discretion. If your return is approved, we will credit the refund to your original method of payment within a maximum of 14 days, although there may be a delay in the display of the refund. In the case of an exchange, we will verify and process any cost differences between the original product and the exchanged item.
EXCHANGE & REFUND
Upon receipt of a warranty return, and after our routine checks, we will be able to process your case and either exchange or refund your item as agreed:
- Up to 3 days: During the first 3 days of the warranty, if your item is found to be missing parts, damaged or defective within 3 days of delivery, we will promptly replace the item or its parts at no additional charge, including shipping (in the case of a return).
- Up to 30 days: During the first 30 days of the warranty, a refund or replacement may be offered.
- 30 to 180 days: Between 30 days and 180 days after receipt of your product, a new replacement may be offered.
- After 180 days: After 180 days, where appropriate, a like-for-like refurbished replacement may be offered.
In some cases, where appropriate, replacements may be arranged without the need for a return. This is BEYOND MARINA's preferred method in line with our sustainability outlook.
VERIFICATION & RESOLUTION
Upon receiving and verifying your returned product, we will send you an email notification acknowledging the receipt. At BEYOND MARINA's sole discretion, we reserve the right to repair or replace defective parts or products with equivalent ones. The repair or replacement process may take up to 14 business days to complete. Once the process is finalized, we will return the product to you at our expense.
This warranty is in addition to and does not affect your legal rights under laws.
For any further inquiries or assistance regarding our warranty and return policy, please contact our customer support team. We are dedicated to ensuring your satisfaction and providing excellent customer service throughout the warranty claim process.
To initiate a return or exchange, please contact our customer support team. Once we receive your return or exchange request, we will process it within 3 days and get in touch with you to provide instructions on how to proceed.
It depends on the situation: Within 3 days of receipt: There are no additional charges. After 3 days of receipt: Yes, please note that all returns or exchanges requested after 3 days of receipt will be subject to a non-refundable shipping fee.
Yes, to ensure a smooth return process, please return the item in its original packaging. We recommend keeping the box for 30 days in case you decide to make a return, as any lost items may cause delays in the refund process.
Once we receive the returned package, it may take up to 5 days to inspect and process the items. If the return is approved, we will credit the refund to your original payment method within a maximum of 14 days, although there might be a delay in the refund display. For exchanges, we will verify and process any cost differences between the original product and the exchanged item.
Depending on the timeline and condition of the product, we offer the following options:- Up to 3 days: If your item is found to be missing parts, damaged, or defective within 3 days of delivery, we will promptly replace the item or its parts at no additional charge, including shipping (in the case of a return).- Up to 30 days: During the first 30 days of the warranty, we may offer a refund or replacement.- 30 to 180 days: Between 30 days and 180 days after receipt of your product, a new replacement may be offered.- After 180 days: After 180 days, where appropriate, a like-for-like refurbished replacement may be offered.
ISUP stands for Inflatable Stand-Up Paddleboard. An inflatable SUP board can be inflated and deflated for easy storage and transportation. It is typically made of durable PVC material and features a drop stitch air chamber that provides rigidity when inflated.
Here are some general directions for choosing a SUP board based on our recommendations:
1. All-Round: These boards are maneuverable, stable, and versatile, making them suitable for beginners, e.g., BEYOND MARINA EPIC Series and HEYBOARD Series.
2. Touring: Designed for touring, exploring, and roaming, these boards are suitable for intermediate paddlers, e.g., BEYOND MARINA DISCOVERY Series.
3. Racing: If you're looking for speed, competition, and racing, these boards are designed for advanced paddlers, e.g., the BEYOND MARINA RACE Series.
Please note that the suitability of a board also depends on individual preference and skill level. For more information, please consult the size guide on our website or contact customer support for a personalized recommendation.
We have incorporated the AIRIER, SPEEDIER, STEADIER features into our SUP boards, making them the perfect choice for your outdoor activities. With our 2ND GEN ULTRALIGHT MATERIAL featuring FeatherLight™ Technology, we have taken our ISUP to the next level, creating a lightweight yet durable SUP board that is easy to carry and maneuver on the water.
To inflate your BEYOND MARINA SUP board, connect the pump (either a hand pump or electric pump) to the valve following the instructions in our user's manual and start pumping. Continue pumping until the board reaches the recommended PSI (pounds per square inch) as specified in the user's manual.
BEYOND MARINA inflatable SUP boards can be used for fishing. They provide a stable platform for casting and maneuvering in calm water conditions. Additionally, you can customize your board with fishing rod holders and other fishing accessories for added convenience.
Yes, BEYOND MARINA inflatable SUP boards are suitable for travel, including air travel. They can be deflated and packed into a compact size, allowing you to transport them in a bag or suitcase. Check with your airline for specific regulations regarding the transportation of inflatable SUP boards.
Inflatable kayaks can offer comparable performance to hard-shell kayaks in terms of speed, maneuverability, and tracking. However, they may have slightly different handling characteristics due to their flexible structure. In general, inflatable kayaks are well-suited for recreational paddling, touring, and exploring calm waters.
Yes, inflatable kayaks are often recommended for beginners due to their stability, ease of use, and portability. They are a great option for those who want to explore kayaking without the need for a rigid kayak or extensive storage space. It's always a good idea for beginners to start in calm waters and gradually progress to more challenging conditions.
The main difference lies in their construction and resulting features. The PVC Tarpaulin Kayak (e.g., ADVENTUREX) features a drop stitch chamber solely in the bottom portion, making it lighter in weight and more cost-efficient. On the other hand, the Drop Stitch Kayak (e.g., EXPLORER and VINTAGE) utilizes drop stitch chambers for both the sides and the bottom, offering enhanced strength, durability, and higher weight capacity.
When choosing between the two, consider the following factors:
- Intended Use: If you plan to use the kayak primarily for recreational purposes in calm waters, the PVC Tarpaulin Kayak with Drop Stitch Bottom may be a good choice due to its lighter weight and cost-effectiveness.
- Durability and Capacity: If you anticipate more challenging water conditions, require a higher weight capacity, or desire increased durability for extended use, the Drop Stitch Kayak would be a preferable option with its reinforced body and bottom construction.
- Number of Users: Consider the number of people you will be carrying. The PVC Tarpaulin Kayak is available in the ADVENTUREX model, designed as a two-person tandem kayak. The Drop Stitch Kayak comes in two models: the EXPLORER, a two-person tandem kayak, and the VINTAGE, a three-person triple kayak.
Ultimately, your choice should align with your specific needs, budget, intended use, and desired durability. If you prioritize affordability and lighter weight, the PVC Tarpaulin Kayak with Drop Stitch Bottom (ADVENTUREX) would be suitable. If you seek enhanced durability, strength, and capacity, the Drop Stitch Kayak (EXPLORER or VINTAGE) would be the better option.
Yes, both the ADVENTUREX and EXPLORER/VINTAGE kayaks are designed for easy inflation and deflation. They come with with high-efficiency, double-action hand pumps for convenient and quick inflation and deflation.
To ensure a smooth setup and a comfortable experience with your inflatable kayak, please follow these steps in the recommended order:
1. Begin by placing the inflatable floor (bottom board) inside the kayak.
2. Inflate the kayak following this sequence: Start by inflating the side bodies, then proceed to inflate the bottom of the kayak.
3. Install the seats in their designated positions. Ensure that they are securely fastened.
4. Next, install the footrests according to the kayak's instructions.
5. Enhance the tracking and stability of your kayak by securely attaching the skeg fin.
6. Install the paddles, ensuring they are properly assembled and securely connected. Take the time to adjust the paddle length and orientation to suit your preference.
7. Before entering the kayak, put on your life jacket or personal flotation device (PFD) for safety.
Please note that these steps may vary slightly between different kayak models. Always refer to the user instructions provided with your specific kayak.
By following these steps in the recommended order, you will have a successful setup and be ready to enjoy a safe and pleasant kayaking experience.
When it comes to the capacity of BEYOND MARINA inflatable kayaks, here's what you need to know:
1. ADVENTUREX & EXPLORER: This model is designed as a tandem kayak, perfect for enjoying your kayaking adventures with a partner. It can comfortably accommodate two persons.
2. VINTAGE: If you're looking for a kayak that can accommodate more people, the VINTAGE model is your best choice. It is a triple kayak designed to comfortably accommodate three persons. This option is great for families or groups of friends who want to explore the waters together.
BEYOND MARINA always offers options to meet your specific needs. Enjoy the thrill of kayaking while sharing the experience with your loved ones!
Yes, all BEYOND MARINA kayaks are versatile and suitable for a variety of water conditions, including calm lakes, rivers and coastal waters. However, it's important to always consider the specific kayak's design and stability for the intended use.
An eFoil, short for electric hydrofoil, is a type of watercraft that uses an electric motor to power a hydrofoil, enabling it to glide above the water's surface. It provides a unique and exciting riding experience.
An eFoil works by utilizing an electric motor mounted on a hydrofoil board. The motor drives a propeller or jet underwater, creating thrust that lifts the board and rider out of the water. The hydrofoil design reduces drag and allows for a smooth and efficient ride.
While eFoiling requires some practice, it is relatively easy to learn. Most eFoil models come with intuitive controls and stability features that make them accessible to riders of all skill levels. With a little practice, you can quickly get the hang of riding an eFoil.
eFoils can be ridden in many types of water, including lakes, rivers and oceans. However, it's important to check local regulations, permits, and any restrictions that may be in place. Always ride in designated areas and be aware of other water users.
When practiced responsibly and with the necessary precautions, eFoiling is considered a safe water activity. However, as with any water sport, there are inherent risks. It's important to wear appropriate safety gear, receive proper training and be aware of your surroundings.
The eFoil includes a waterproof remote control with several beneficial features. These include
- Fully waterproof design for extended life and durability
- Wireless charging for fast charging speed and extended battery life
- Simple and ergonomic design for comfortable operation
- High-quality imported chip with strong stability and anti-interference features
- OLED display for easy monitoring
- Standard PWM signal output for compatibility with other systems
- Speed control with 50 levels of speed adjustment
- Automatic protection function for safety
The remote control is specially designed for electric hydrofoil boards and electric surfboards, ensuring seamless compatibility and optimized performance.
The remote is powered by imported high-capacity 18650 batteries, which provide approximately 30 hours of continuous use.
Our inflatable hot tub is constructed using high-quality materials and advanced manufacturing techniques to ensure stability and durability. The drop-stitch construction technology used in our hot tub enhances its strength and rigidity, providing a stable and reliable spa experience.
Yes, our inflatable hot tub is made of durable PVC material that can withstand high temperatures. This ensures its stability and reliability, even in elevated heat, providing you with a long-lasting spa experience.
The recommended temperature range for our inflatable hot tub is typically between 68°F (20°C) and 104°F (40°C). However, it's important to consult the user manual for the specific temperature range recommended for your model.
The heating time for the hot tub depends on various factors, including the initial water temperature, ambient temperature, and the heating capacity of the pump. On average, it takes approximately 1 to 2 degrees Fahrenheit per hour to heat the water. However, please refer to the user manual for the specific heating time for your hot tub model.
Yes, our inflatable hot tubs are designed to be used in a wide range of weather conditions. However, it's important to note that colder temperatures may affect the heating efficiency, and it may take longer to reach and maintain the desired temperature. Insulating the hot tub with a suitable cover can help retain heat and optimize performance in colder weather.
The Air Dock is perfect for lounging, sunbathing, water yoga, boat maintenance, fishing, diving, tanning, swimming and more. It's like having your own personal island for endless water fun.
The Beyond Marina Air Dock is constructed of military-grade PVC for superior strength and durability. It also features a patented valve for quick inflation/deflation, 14× grab handles for safety, a non-slip design, and multi-purpose D-rings for securing watercraft.
It typically takes 5-10 minutes for the Air Dock to fully inflate (7-8 PSI). You should pump until you feel significant resistance, which is usually about 20-30 pumps. This should also ensure sufficient pressure for the gauge to register.
Our Air Dock deflates to a compact size so you can easily store it in its carrying bag. You can keep it in your car, truck, or boat locker without compromising space or visibility.
The surface of our Air Dock has non-slip patterns that provide a secure foothold even when wet. Just keep it clean of debris and rinse with fresh water after use to maintain its grip.
The currency displayed on the website varies based on your IP location.
You can check the delivery status by visiting our "Track Order" page. If you are unable to find the information, feel free to contact Beyond Marina Customer Service Team for updates on the delivery progress.
Please send us an email with details of your purchase country, purchase date, purchase platform, and order number. Our customer service team will promptly assist you. Additionally, providing relevant videos/photos related to the product issue will expedite our handling process.
Normally, it takes some time after shipment for our logistics partner to provide the tracking number. During peak seasons, the updating speed of tracking numbers might be affected. However, we will do our best to update as soon as possible. If you are concerned about the delivery progress, you can always contact our customer service team via email.
Please send us an email with details of your purchase country, purchase date, purchase platform, and order number. Our customer service team will promptly assist you. Providing videos/photos related to the product issue will also speed up our handling process.
