At BEYOND MARINA, we aim to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy to familiarize yourself with important details regarding delivery times, address accuracy, package damage, and tracking information.
SHIPPING TIME
Orders placed before 5 pm EDT will be processed on the same business day. Orders placed after 5 pm EDT will be processed on the next business day. Please note that all orders placed on BEYOND MARINA are typically processed within 2 business days. Delivery times range from 1 to 7 business days.
FREE SHIPPING AND TAX
We are pleased to offer free shipping and tax on all our products within the USA, Canada, Germany, UK, and Japan. If you require expedited shipping, kindly reach out to us for further assistance.
ADDRESS ACCURACY & MISSING PACKAGES
To ensure a smooth delivery process, please double-check the accuracy of your shipping address when placing an order. In the event of an address error discovered after placing an order, BEYOND MARINA cannot guarantee that the address can be corrected. We kindly request that you provide accurate information to avoid any issues.
If an order is lost or incorrectly delivered due to an error in the customer's shipping information, BEYOND MARINA cannot be held responsible for the lost goods. If a package is returned due to an incorrect shipping address, the customer will be responsible for any additional charges before we can reship the order to the correct address.
PACKAGE DAMAGE
We recommend inspecting the package for any visible signs of damage upon delivery. If you notice any damage to the contents, we advise you to refuse the package by writing "refused due to damage" and return it to the courier. This will help us initiate the necessary actions to resolve the issue promptly.
ORDER TRACKING
When you place an order with us, you will receive an email notification confirming your order placement. Subsequently, we will send you another email notification with a tracking number once your order has been shipped.
If your order includes multiple items, you may receive one or more shipment notifications. Please allow at least 48 hours for the tracking information to become available. You can track your package(s) using the tracking number(s) provided on our website: https://www.17track.net/en .
We value your satisfaction and want to ensure a smooth shipping experience for you. If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team.
